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Nanhall Store Policies

Our establishment agrees to exercise due and reasonable care and to keep the premises sanitary and properly enclosed. Your pet will be fed, watered regularly, provided proper exercise, and housed in safe, clean quarters.

 

We require all pets to be current on all shots.        
Dogs: DHPP~ Bordetella~ Rabies     Cats: FVRCP ~ Rabies

 

Owner Agrees to abide by all the polices & hours of Nanhall Pet Spa, including Holiday/Winter Hours as posted. Please respect our hours and understand this is for the safety and security of your pet.
There is a 12:00 pm check out time, after 12:00 pm another day is charged. Payment due when pet is checked in.

Nanhall is not responsible for leashes, lost toys, bedding, food, etc. left with the pet.

Diet &Medication

Nanhall is committed to the health and well-being of your pet.  Please portion the food per feeding in resealable containers. Kennel Food $2.00 per day. We will administer 2 medications with no fees. Additional Medication fee is $2.00 per medication
 

Emergency person must be able to pick up your pet or meet us at the Emergency Clinic.  They must be able to do the following:
1. Make a medical decision 2.  Have payment for the clinic 3. Stay with your pet.

Discharge person is another person who can pick up your pet, other than you. Please list all people & family that can pick your pet.

Parasite infestation

To keep our facility clean, any Pet that is excessively dirty, or has flea or parasite infestation will be bathed and treated immediately, the owner is responsible for any charges incurred for this extra service.

Photos- I grant Nanhall Pet Spa, it’s representatives and employees, the right to take photographs of my pet and to copyright, use and publish the same in print and/or electronically. We may use photographs of pet with purposes as publicity, illustration, advertising, and web content.

Pet Abandoned Owner agrees that they will NOT Abandon Pet. Nanhall has a lien on pet(s) for unpaid charges. Pets not claimed within 4 days of return date will be classified as abandoned and will become property of Nanhall. Nanhall may dispose of pet(s) for all unpaid charges, at private, public sale or to shelter or rescue group. If sale shall not secure a price adequate to pay charges delinquent, then Owner shall be liable for bill and any attorney's fees.

Illness, Medical and/or Behavior Problems & Pre- Existing Conditions

Owner will stipulate any Behavior or Pre-Existing Health Problems and be responsible for physical damage done by pet:  to kennel (Damage fees start at $100.00), to himself, another pet, or person. As a result of his behavior, Special Handling Fees will be added to the bill. The owner will be responsible for those costs incurred.

If pet becomes ill or if the state of the animal’s health otherwise requires professional attention, Nanhall, in its sole discretion, may engage the services of a veterinarian. Owner is responsible for all veterinarian charges, transportation costs, medication fees. Owner hereby, authorizes Nanhall and the veterinarian to give immediate care. Every effort will be made to contact the Owner/ Emergency Person.

 

Grooming

Nanhall uses Cage, Force & Fluff Dryers to dry your pet for grooming/bath. Nanhall uses ear powder to pluck the hair in pet’s ears. dogs with excessive ear hair may get an ear infection, because of the excessive hair. Some circumstances, there is a risk of nails bleeding, i.e., unruly, unmaintained nails.

On a severely matted grooming dog, we will shave dog. Owner understands that Nanhall cannot be responsible for clipper burn, minor nicks, irritation from neglected/matted coats, or from pets possessing mild to severe skin allergy, nor will we be held responsible for stressful effects grooming may have upon the pet.

CANCELLATION POLICY and ADDITIONAL FEES

Nanhall Reserves the right to charge additional fees for services we consider over and above the norm covered by our standard rates.

Special Handling Fee starting at $25.00 and up for unruly & elderly pets.

Special Handling Fee on Aggressive pets $50.00 & up per handling situation/ day

Cancellations require 48 hours’ notice to avoid a fee of $30.00

Prepayments on grooms that have been no-shows.  
Dogs After Hours $30.00 & up for pets picked up after hours.  After 15 min we will close and board your pet overnight, a boarding fee & late fee will be added to the bill.
Special Opening Fee $75.00 & up

Veterinarian Charges (emergency and/or other) / Transportation Charges /Waiting Period Fees

HOLIDAY BOARDING PERIODS:

A 30% Deposit for the estimated total of the scheduled stay is due at the time the reservation is made and will be applied to the cost of the boarding stay. If you cancel or change your reservation at least 72 hours before your scheduled arrival date, your deposit will be refunded or left as a credit on your account. Deposits will be forfeited if cancellations or changes are made less than 72 hours prior to the scheduled arrival date.

 

Right to refuse service: We reserve the right to refuse service to any animal or person that might pose a threat or others to staff or themselves.  Should a pet pose a threat to staff or to themselves at any time, Nanhall will contact owner to pick up pet. Within 24 hours Animal Control or a Veterinarian will be contacted to pick up pet. Owner will be responsible for all charges.

Cash Discount

All Prices Represent the Cash Discount. We accept Charge cards and charge a 3.5% fee. We do not accept checks. No Refunds or Exchanges.

 

Agreement: Owner represents to Nanhall that Owner is the lawful owner of the Pet(s) and that Owner is fully authorized to enter into this agreement. All information about Owner and Pet in this agreement is true, accurate, and complete.

I have read Nanhall Polices and this contains the entire agreement between the parties. All terms and conditions of this Contract shall be binding on the heirs, administrators, personal representatives and assigns of the Owner and the Kennel for this visit and for all subsequent visits. Nanhall Reserves the right to update these policies at any time.

The services we provide are done so without liability for loss or damage from disease, death, running away, theft or fire, and/or from injury or damage done by your pet to himself, people, other animals, property, allergic reaction to medication dispensed by owner or vet, or other unavoidable causes. Due diligence and care are exercised.

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